Policies

Gladhill Furniture offers professional service technicians who can provide in-home services for wood refinishing and upholstery, as well as other repairs. These services are good for one year from the original date of delivery on manufacturing defects. In rare cases, special steps need to be taken to restore your furniture. In cases like these, Gladhill will transport your furniture to our repair shop. We will then perform the needed repairs and return the merchandise to you at our expense.

Receiving Your Furniture

Your furniture is initially received at our Frederick County Distribution Center. After your merchandise is carefully unpacked, we go over it with a thorough inspection. Once your furniture is ready for delivery, you may either utilize our Furniture Delivery Service or you can pick it up. If there are small items that can be taken with you at the time of your purchase, we encourage you to do so. Our Distribution Center is located at 5301 Kings Court, Frederick, MD. Delivery times are subject to availability and your schedule. For all pick-ups, 24 hours notice is required.

Warehouse Pickup Hours & Location:

By Appointment Only:

Thursday & Fridays - 7:00am - 3:00pm

5301 Kings Court, Frederick MD 21703

Gladhill Furniture Delivery Service

Our expert team of delivery specialists will care for your new purchase and give your home the respect it deserves. We aim to make your delivery experience with us both effortless and enjoyable. Included in our nominal delivery fee is the placement of your purchase, as well as inspecting, dusting, and a review of the operation of it. Customers rave about our Furniture Delivery Service as we make our 2-hour delivery window 100 percent of the time or your delivery is free!

Setting up your delivery

We will give you a call as soon as your furniture is ready for delivery. We know that you can not wait around all day for a delivery, so we will schedule a day for you and then confirm the preceding day with a two-hour window. All of our drivers carry mobile phones, so they are able to call you when they are on their way. If there is an unexpected delay, our drivers can inform you of that as well. If you need to cancel a scheduled delivery (or pickup) for any reason, please contact us no later than one (1) business day prior to your delivery, as this will save your furniture from any excessive handling.

Preparing for your delivery

Please have your desired area cleared to receive your new furniture and please clear any small items away from the moving path (and the room) where your new furniture will be placed. We will assist you by moving your existing piece(s) away from the new item(s) you are receiving. However, this can only be done within the room the new furniture will reside. If you are in need of having other items moved to various areas of your home, we can do so for an additional charge. For a complete list of moving charges, please ask your Gladhill salesperson or our scheduler. Due to insurance regulations, our delivery team cannot be held responsible for damages caused by moving existing furniture.

When we get to your home

We will inspect the area where your new furniture will be delivered and we will place protective pads as needed. We will carefully set your furniture into place, then install, inspect, and clean. Due to its nature, our delivery specialists are not permitted to move or place any electronic equipment, including TVs. You will either need to have this done yourself or have qualified technicians available to do so. If needed, we will provide any necessary instructions on the operation or use of your new purchase.